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LMS Customer Support

Through the LMS Software Support Services, users have access to LMS Response Line Center for a wide range of questions on the deployment and optimal use of the LMS software products. This section is reserved to LMS customers who have products under warranty or subscribed a Software Support Policy contract. 

The LMS Test.Lab Active Pictures plug-in is not restricted to customers but can be downloaded by everyone from this location.



New Software releases and service levels

LMS Test.Lab 8B Service Level 1 was released on April 22, 2008. This release was auto-shipped in the first week of May 2008. Read more about what is fixed in this Service Level or click here to order the media online.


Call for presentations

LMS organizes the International Engineering Simulation Conference 2008 in Paris, France at the Hotel New York in Disneyland Resort Paris on October 8th and October 9th. Come and hear engineers and experts from leading manufacturers in the automotive, aerospace, and other advanced manufacturing sectors from around the world share their opinions concerning the latest engineering simulation developments. LMS is continuously interested in promoting the latest trends in the world of real-life simulation. We invite you to submit a recent research paper or presentation related to any of these topics: noise and vibration, acoustics, durability, aerospace applications, vehicle and chassis dynamics, engine and powertrain dynamics. 

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Introducing the new LMS SCADAS Recorder

The new LMS SCADAS Recorder is the ideal solution for autonomous, in-field testing applications. Built on the SCADAS Mobile platform, the LMS SCADAS Recorder has been designed for applications such as proving ground testing, large production plants, off-road vehicles, wind turbines and many other demanding applications. The LMS SCADAS Recorder can be used as an autonomous recorder, as a smart recorder with a wireless PDA connection or as a front-end system for in-field and laboratory applications.

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 LMS integrates 1D and 3D simulation for vehicle handling

Test setup

LMS introduced its extended solution for vehicle handling simulation at the Vehicle Dynamics Expo in Stuttgart, Germany. LMS offers an integrated solution and advanced engineering services to help vehicle manufactures deliver optimal vehicle handling and to balance the handling performance against other key attributes in chassis development, including ride comfort, road noise and durability. 

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Training classes & seminars

Click here for the complete agenda of training classes and seminars for 2008 in the different LMS training centers and register on-line. Some of the upcoming events are:

LMS Test.Xpress,  June 19 in Leuven, Belgium and September 9 in Leonberg, Germany where you will learn how to use LMS Test.Xpress Analyser Software for Noise and Vibration measurements. We will teach you how to prepare set-ups, perform actual measurements and post-process the data.

LMS Virtual.Lab Motion, September 8 and 9 in Paris, France , where you will learn the basics of the CATIA V5 modeling architecture to create Parts and Products for mechanical simulation with LMS Virtual.Lab Motion . We will teach you how to quickly assemble, analyze, and optimize the real world behavior of dynamic mechanical systems on your desktop. 



Frequently Asked Questions

The LMS Customer Support Group regularly updates the online knowledge base on the different LMS Software products. Click here to browse through the FAQ database.

You find links to some of these recently created FAQ’s below:

LMS Test.Lab Time recording:
How to change the sensitivity values for some channels in a throughput tdf that is not semi-embedded?

LMS Test.Lab Structural Testing:
When I try to enter frequency values in the Frequency Range editor in MIMO Stepped Sine, I’ve noticed that I cannot choose any value I want and that some values are updated automatically. How are these updated values caculated?

LMS Virtual.Lab:
Which ABAQUS version is supported by my Virtual.Lab revision?


LMS TecWare FALANCS:

How to find the HOME directory which is used for my private LMS TecWare settings?



Contacting LMS Customer Support

Customers with products under warranty or who subscribed a Software Support Policy can contact Customer Support by using the following coordinates:

LMS Support United States

CAE
Phone: +1 248 952 56 64
Email: caesupport.us@lmsintl.com

DADS
Phone: +1 319 626 6700, ext 444
Email: motionsupport.cor@lmsintl.com

Durability
Phone: +1 248 952 56 64
Email: caesupport.us@lmsintl.com

Imagine.Lab
Phone: +1 248 502 2223
Email: support.us@amesim.com

MOTION
Phone: +1 319 626 6700, ext 444
Email: motionsupport.cor@lmsintl.com

TEST
Phone: +1 248 952 56 64
Email: testsupport.us@lmsintl.com

 
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